Our Services

COVID-19 is having a significant impact on London’s business community. The Marble Arch BID will continue to deliver much-needed services for our members, both during and as we emerge from this crisis to facilitate recovery.

As part of the service we provide to our members, we take every opportunity to represent your concerns to policy makers. We are speaking with Westminster City Council, our fellow Business Improvement Districts, and with local businesses to understand the impact the virus is having on our members and on the wider economy around Marble Arch and Edgware Road.

We strongly advise following the Government’s official guidance on all aspects of the outbreak.

Marble Arch London Staff Team

We are sharing best practice and collaborating with our colleagues from BIDs across Westminster, no business is immune from the impact of this crisis and we want to make sure all businesses have the support they need.

We are adopting a more agile way of working with regular team communication with members. We are keen to remain positive and will continue to adapt to support our members in any which way we can. If you have any information you would like to share on how COVID-19 is impacting your business please get in touch with the team: getinvolved@marble-arch.london

We have postponed all events, such as The Great British Spring Clean and the Marylebone Food Festival, as well as external meetings.

We are reviewing our renewal ballot timetable and will update our members as the situation becomes clearer.

Marble Arch Street Team

The Marble Arch Street Team continue to patrol the BID area Monday to Saturday. We have amended their hours to reflect lower footfall, with the team now available from 12 noon to 8pm, supporting our operational members and ensuring the security of those stores that have temporarily closed.

Their rota and breaks have been adjusted so they have more frequent access to hand-washing facilities. They have also been trained to stand side-on rather than face-to-face with members of the public.

To contact the Street Team please email getinvolved@marble-arch.london or call 07825 750 777. If you are worried about your business being unoccupied, the Street Team can add your premises to their patrol route. Please just get in touch.

Remember, if a crime is in progress or in an emergency, please call 999. To report a crime that has already taken place please call 101.

Marble Arch Street Team on patrol

Join Our free Webinar Series

We have revised our popular training programme, adjusted it to the current climate and taken it online. Join us to hear from experts on insurance, cyber safety and employment law throughout April and May 2020.

  • Monday 20 April 11am: Ask the BID
  • Wednesday 22 April 10am: Employment law webinar with Michelmores
  • Monday 4 May 11am: Insurance
  • Monday 18 May 11am: Cyber safety
  • Monday 1 June 11am: Recovery

All sessions are free. Please click here to find out more.

Free webinar series

Footfall (compared to the corresponding week in 2019)

Week commencing 2 March 2020:
Marble Arch: +6.1%
Edgware Road (South): +45.7%
Edgware Road (North): -25.4%

Week commencing 9 March 2020:
Marble Arch: -2.6%
Edgware Road (South): +12.6%
Edgware Road (North): -32.2%

Week commencing 16 March 2020:
Marble Arch: -48.9%
Edgware Road (South): -42.8%
Edgware Road (North): -54.6%

Week commencing 23 March 2020:
Marble Arch: -64.5%
Edgware Road (South): -67.5%
Edgware Road (North): -81.9%

Week commencing 30 March 2020:
Marble Arch: -70.6%
Edgware Road (South): -79.4%
Edgware Road (North): -85.8%

Week commencing 6 April 2020:
Marble Arch: -72.3%
Edgware Road (South): -79.9%
Edgware Road (North): -85.9%

Our Hospitality, Retail & Tourism Sector

Our local hospitality and retail sector has been devastated by the spread of coronavirus. Marble Arch London BID is committed to helping businesses recover.

UK Hospitality has put together a number of steps on how businesses can deal with their employees during COVID 19, which you can find here.

Marble Arch BID Backs #RaiseTheBar campaign

Marble Arch London BID is joining industry leaders, political figures and other Business Improvement Districts (BIDs) up and down the country, in calling on the Government to #RaiseTheBar and boost support for businesses within the retail, hospitality and leisure sectors.

Find out more


Local restaurants offering delivery and takeaway

Some of the local restaurants, wine bars and cafes around Marble Arch and Edgware Road are doing what they can to provide delivery and / or takeaway services.

Click here to view the list of restaurants currently offering takeaway or delivery services.

Marble Arch Community Programme

Many of our schools and charity partners are working tirelessly during this period to continue to deliver their services and support vulnerable members of the community. Whilst the government guidelines to self-isolate and work from home may limit what you can do, there are still plenty of ways we can support our local community.

Local campaigns support both the NHS and those people adversely affected or isolated by the spread of coronavirus and social isolation measures.

Guy in our team can help match you interests or signpost you to those needing support in these troubling times.

Find out more here.

Marble Arch Community Programme

Marble Arch BID in the press

How BIDs are supporting the industry through the Coronavirus, Hotel Owner

Coronavirus: The positive industry moves, Big Hospitality

CoronaKindness, The Westminster Society

Coronavirus: The positive industry moves