Transition and Recovery

Recovery Plan: Supporting Our Members

Marble Arch London BID has launched its Recovery Plan, helping our members get back to business.

The Marble Arch Recovery Plan focuses on five pledges, as we emerge from this Covid-19 crisis to facilitate recovery.

  • Advocacy and Lobbying – as the single external agency entirely focused on the Marble Arch and Edgware Road district, we have been working with Westminster City Council and Transport for London to create safer and wider walking routes, promoting food and beverage locations for extended tables and chairs and lobbying for a relaxation of Sunday trading laws. We have assisted business access grants and rates relief.
  • A Safe Return – the BID has led the way on the external environment, providing queue markers and helping with queue management. We are helping our members access safe and sustainable travel options, as well as ensuring that work places can be Covid-safe.
  • Enhanced Street Services – the Marble Arch Street Team are on hand to help our members six days a week, from 8am to 10pm. The BID is hot-washing pavements to ensure the environment clean, and we have successfully campaigned for the completion by TfL of crossing works at the remaining junctions on Edgware Road from July.
  • Keeping you Connected – we will keep our members updated on the latest government advice and guidelines, and continue our popular webinar and training series, sharing best practice from overseas where it is applicable to the UK. We have joined the London Alliance consumer confidence campaign and are working with destination marketing agencies to roll out new domestic and international campaigns to support our hospitality sector. Our Community Programme has brought together hotels, venues and offices to support charities and schools throughout the crisis, and will continue to offer virtual volunteering until people return to their places of work and social distancing regulations are reduced.
  • Advice and Intelligence – the BID will share real time information through our dedicated Covid Resource Centre, and ensure that every business sector receives the tailored advice and support it needs. Our Footfall Counters have proved invaluable in tracking visitor numbers throughout the pandemic and lockdown. An Edgware Road Insights Study is now underway to better define catchment areas and the impact of the pandemic on the district.

You can read or download our Marble Arch Recovery Plan here.


Businesses that can reopen to the public

The venues listed as being able to reopen include:

  • Pubs, bars and restaurants but only with a table service indoors, and owners will be asked to keep contact details of customers to help with contact tracing.
  • Hotels, holiday apartments, campsites and caravan parks but shared facilities must be cleaned properly
  • Theatres and music halls but they will not be allowed to hold live performances.
  • Hair salons and barbers.
  • Libraries, community centres and bingo halls.
  • Cinemas, museums and galleries.
  • Funfairs, theme parks, adventure parks, amusement arcades, skating rinks and model villages.
  • Indoor attractions where animals are exhibited, such as at zoos, aquariums, farms, safari parks and wildlife centres.
  • Gyms, pools and other sports facilities.
  • Performing arts can take place outdoors with a socially distanced audience.
  • Spas, nail bars and beauty salons.
  • Massage, tattoo and piercing parlours.

Businesses will only be able to open from these dates once they have completed a risk assessment and are confident they are managing the risks.

Find out which restaurants and pubs are reopening around Marble Arch and Edgware Road here.


  • Westminster City Council has published guidance for pubs, bars and restaurants in response to questions they have received and to highlight any other information that may be useful. You can find them on the Council’s website here. Westminster published a licensing update on 24 July.
  • Guidance on reduced VAT rate for hospitality, holiday accommodation and attractions can be found here.
  • You can find out more about the Government’s Eat Out to Help Out scheme here.
  • Test & Trace guidance: Organisations in certain sectors should keep a temporary record of customers and visitors for 21 days and assist NHS Test and Trace with requests for that data if needed. Full guidance can be found here.
  • TfL have spoken with many leisure and hospitality businesses and as a result have developed a short briefing for hospitality businesses.
  • Updated guidance for all workplace settings can be found here.

Businesses that must remain closed to members of the public

The following places will remain closed:

  • Nightclubs, dance halls, discotheques
  • Casinos, bowling alleys, skating rinks and remaining close contact services
  • Exhibition halls or conference centres must remain closed for events such as exhibitions or conferences, other than for those who work for the business or organisation who run the venue. From October, the government intends to allow audiences to return to stadiums, while conferences and other business events can recommence.


The Chancellor’s Plan for Jobs

On 8 July 2020, the Chancellor announced a boost for the hospitality sector through a raft of measures to help speed up economic recovery as we emerge from the Covid-19 crisis. From VAT cuts for the hospitality sector to a boost for eating out, the package supports jobs, businesses and the housing market. Marble Arch London BID welcomes this injection, following extensive lobbying as part of our Recovery Plan, to bolster businesses and jobs in the hardest hit sector across our district.

Find out more


Working safely tool

To help employers reopen their businesses safely, the Government has launched a new tool to identify the most relevant guidance for your business. The guidance highlighted will help you carry out a risk assessment and make sensible adjustments to the site and workforce.

Employees can also use this guidance to check what their workplace needs to do to keep people safe.

This guidance is only for businesses that are allowed to reopen in England and can be found here.


Recommendations for our members

Going back to work

You can travel to work, including to provide voluntary or charitable services, where you cannot work from home and your workplace is open. With the exception of the organisations covered above in the section on closing businesses and venues, the government has not required any other businesses to close to the public.

However, businesses must behave responsibly now and mitigate risk of a second wave of infection. Please follow Government guidance, employees who can work from home should still work from home.

The government, in consultation with industry, has produced guidance to help ensure workplaces are as safe as possible. These 8 guides cover a range of different types of work:

  • Offices: Guidance for people who work in or run offices, contact centres and similar indoor environments.
  • Restaurants offering takeaway or delivery: Guidance for people who work in or run restaurants offering takeaway or delivery services.
  • Shops and branches: Guidance for people who work in or run shops, branches, stores or similar environments. (Updated 19 June 2020)
  • Construction and other outdoor work: Guidance for people who work in or run outdoor working environments.
  • Vehicles: Guidance for people who work in or from vehicles, including couriers, mobile workers, lorry drivers, on-site transit and work vehicles, field forces and similar.
  • Factories, plants and warehouses: Guidance for people who work in or run factories, plants and warehouses.
  • Other people’s homes: Guidance for people working in, visiting or delivering to other people’s homes.

CIPD published a useful guide on 12 May with three, people-first tests that will help guide your organisation to a safe and gradual return to the workplace.

Recommended suppliers

Here at Marble Arch BID we are linked into networks of other BIDs and we have used our sources to identify suppliers of PPE and other equipment businesses may need to prepare for re-opening, whether you are a shop, cafe or office or any other type of business. Please click here to see a list of recommended suppliers.

Security guidance

Counter Terrorism Policing Headquarters has produced some security guidance as you get ready to reopen your business. It includes advice on queues and social distancing, search and screening, restricted entry points, and personnel and people security issues.

Staff and well-being

We recommend that your staff are trained and aware of any new rules and guidance that your business puts in place. These may include: regular hand-washing, guidance on what personal protection equipment (PPE) will be provided for staff, new cleaning regime, recommendations of the safest ways to travel to and from work e.g. flexible hours to avoid limited capacity on public transport, walking / cycling routes.

Alternative ways to travel, such as walking and cycling, could relieve the pressure on public transport. If you would like to put in place a cycle to work scheme, please read the Department for Transport’s Cycle to Work Scheme Guidance for Employers, covering benefits, eligibility, equipment, taxation, and salary sacrifice and national insurance contributions.

It is evident from our conversation with local businesses on 6 May that the Government needs to provide accurate guidelines to help businesses get employees back to work safely, but businesses will need to do more to ensure employees feel safe, even more so in the hospitality and retail sectors where back of house staff often work in small spaces. Employers must communicate guidelines clearly and repeat them constantly.

Health and Safety Executive have published some guidance on how to keep people safe at work, click here to find out more.

The London Fire Brigade have published guidance on fire safety matters and returning to work after the Coronavirus lockdown. It contains helpful information from a fire safety perspective including matters related to management of assembly points and evacuation routes impacted by social distancing issues.

NHS Test and Trace guidance for employers and businesses

The NHS Test and Trace service is part of the Government’s recovery strategy. This workplace guidance explains how employers and businesses can play their part in the programme to slow the spread of the virus.

Queuing protocol and social distancing

It is important that shops respect neighbouring premises and work together to ensure customers can queue safely.

We are providing free social distancing floor stickers for the pavements outside stores to enable a district wide, uniformed system for safe queuing, please get in touch if you would like free floor markers for your business.

By the 1 June, we installed over 250 queue markers for more than 70 businesses, in over 100 different locations.

Please visit our Social Distancing page for more information.