Updated: 11 June 2025
Earlier this month, Waitrose on Edgware Road became the latest business to join the Safe Havens initiative, strengthening the growing network in the Marble Arch district. As the fourth official Safe Haven location, Waitrose’s participation reflects a continued commitment from local businesses to provide immediate support to anyone in need of assistance in the area. This addition enhances the accessibility and visibility of Safe Havens along Edgware Road, making it even easier for people to find a safe space when they need it most.
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Updated: 1 May 2025
Marble Arch London BID is proud to announce the launch of the district’s first three Safe Havens, located at Marriott Hotel Marble Arch, The Cumberland Hotel, and McDonald’s on Edgware Road. These venues are the first in the area to join the pan-London Safe Haven network, with more sites set to follow throughout 2025.
The Safe Havens initiative forms part of the BID’s broader strategy to improve safety for women and girls at night and offer reassurance to anyone who may feel vulnerable, whether living, working, or visiting the Marble Arch and Edgware Road area.
Delivered in partnership with Safer Business Network, the Safe Havens programme provides businesses with training and resources to offer a temporary safe space for people in need. The BID team has worked closely with each venue to prepare them to deliver this vital support, including staff training and ongoing guidance.
The new Safe Havens will offer a secure and welcoming environment where individuals can take a short break, charge their phone, access a drink of water, or arrange safe transport home. While not expected to offer specialist interventions, trained staff are able to contact emergency services and signpost to specialist support services if required.
All Marble Arch Safe Havens are part of the city-wide Safe Haven network, now comprising over 190 venues across London. They can be easily located using the Safe Haven app, which is free to download on both iOS and Android. Each participating venue is clearly marked with Safe Haven signage on its doors or windows for easy identification.
Safer Business Network is a key partner in the programme, working alongside the BID, to ensure Safe Havens are supported during their operating hours.
By becoming Safe Havens, Marriott Hotel Marble Arch, The Cumberland Hotel, and McDonald’s are not only contributing to a safer local environment, but also setting an example of social responsibility and community leadership within the hospitality and retail sectors.
We encourage other local businesses to consider joining the Safe Haven network. Find out more about becoming a Safe Haven on our website here or email our team to get the ball rolling.
Frequently Asked Questions (FAQ)
To help businesses better understand how Safe Havens work and how to get involved, we’ve answered some of the most frequently asked questions below.
1What is a Safe Haven?A Safe Haven is a local business or venue that provides a safe, temporary refuge for anyone who feels threatened, distressed, or vulnerable. Staff are trained to offer reassurance and practical help, such as calling emergency services or directing someone to specialist support.
2Who are Safe Havens for?Safe Havens are open to anyone in need of support, those experiencing harassment or intimidation, lost individuals, or vulnerable people in need of a secure space.
3What types of businesses can become Safe Havens?Any business with a physical presence and regular operating hours, such as hotels, cafes, restaurants, or shops can become a Safe Haven. You don’t need security staff, just a willingness to support people in need.
4Can independent shops or small businesses become Safe Havens?Absolutely. The scheme is open to businesses of all sizes, from large hotels to local cafés or shops, provided they meet basic scheme safety and accessibility requirements.
5What kind of support do Safe Havens offer?Staff in Safe Havens offer a listening ear, a safe space to wait, and can contact emergency services if needed. They are also trained to signpost individuals to specialist services such as domestic abuse support, homelessness charities, or mental health services.
6What are the benefits of being a Safe Haven?Participating businesses become part of a trusted network that actively contributes to community safety. They also receive recognition through inclusion on the Safe Haven app, promotional materials, and support from the Marble Arch BID and Safer Business Network.
7Do Safe Havens need to be open 24/7?No. Safe Havens operate during the normal opening hours of the business. The public is informed of each Safe Haven’s availability via the app and online listings.
8Is specialist training required?All Safe Haven teams receive basic training to help them respond appropriately and confidently in different scenarios.
9Is there a cost to becoming a Safe Haven?There is no cost for businesses to become a Safe Haven.
10What kind of scenarios should staff be prepared for?Scenarios may include someone who feels unsafe walking home, a lost individual needing directions, or someone experiencing harassment or distress. Staff are trained to remain calm, offer a safe space, and contact help if necessary.
11Will Safe Havens have support after they sign up?Yes. Businesses receive ongoing support from both the BID and Safer Business Network, including refresher training, check-ins, and additional materials if needed.
12What’s involved in the onboarding process?Becoming a Safe Haven involves a short, free training session for frontline staff, usually delivered in person or online by the Safer Business Network. You’ll also receive a toolkit with signage and a staff guide for reference.
13How will the public know we are a Safe Haven?All approved Safe Havens receive branded window or door stickers to display visibly, and are listed on the Safe Haven app, which is actively promoted across London. The BID will also highlight participating businesses on its website and social channels.
14Can we opt out later if we need to?While we hope you remain a Safe Haven long-term, your participation is voluntary, and you can withdraw at any time by contacting the BID.
15How can my business become a Safe Haven?Find out more about becoming a Safe Haven on our website here or email our team to get the ball rolling.
16How can the public find a Safe Haven?The Safe Haven app, free on iOS and Android, allows users to find nearby Safe Havens and view operational hours. Look out for the Safe Haven window sticker displayed at each participating business.
We are pleased to announce the Marriott Hotel Marble Arch, McDonald’s and The Cumberland Hotel as the first of our Safe Haven partners. As a destination with a thriving late night economy, it is crucial that we have recognisable spaces where those visiting Marble Arch and Edgware Road can feel safe and seek support. We look forward to working closely with our Safe Haven partners as we continue to ensure the district is a welcoming place for all.
Kay Buxton, Chief Executive, Marble Arch London BID
Capital Arches Group t/a McDonald's are proud to be part of the Safe Haven scheme and have gained accreditation for all of our restaurants across Westminster including Edgware Road. The scheme provides a vital space for anyone who feels vulnerable to come and seek help, whether it be to charge their phone or wait for police to attend. Our managers are trained in Welfare and Vulnerability Engagement (WAVE), and our restaurants are equipped with a dedicated safe space for people to take refuge if needed.
Tim Molden, Head of Security and Licensing, Capital Arches Group
The Safe Havens initiative is a powerful example of how businesses can come together to make London’s public spaces safer and more supportive. We’re pleased to work alongside Marble Arch London BID and their partners to deliver specialist training that empowers staff to respond confidently and compassionately when someone is in need. Together, we’re building a stronger network of safe spaces across London.
Rachelle O'Sullivan, Partnership Manager, Safer Business Network
