New Training Sessions for Autumn

As the air becomes crisper and the leaves begin to change colour, the world prepares for autumn. Marble Arch London BID is welcoming the new season by introducing some meaningful, useful and interesting training sessions for autumn. As always, the courses are free for Marble Arch London BID members.

All training sessions are below to peruse. New training topics and sessions are indicated with an asterisk (*). Please do not hesitate to register interest for yourself and/or colleagues. Spaces fill up quickly so get in touch!

3 October – Operation Fairway Employee Identity Documents (morning)

Most useful for HR and recruitment professionals, as well as those who are required to verify ID documents on a regular basis, as this workshop trains others how to better understand employee identity documents. By teaching practical steps, the workshop will increase businesses’ understanding of identity documents and the potential for abuse. It includes hands-on examinations of both counterfeit and genuine documents to gain a better understanding of the security features used. Attendees will learn about: Document Construction, Watermarks, Intaglio ink, Latent images, UV, Optically Variable Inks and Microprint.

9:30am – 12:00pm at Etc Venues, Garfield House, 86 Edgware Rd, W2 2EA.

*10 October – Dementia Friends in awareness of Silver Sunday (afternoon)
As part of Silver Sunday, we are hosting free Dementia Friends training for local businesses on Wednesday 10 October from 3 – 5pm at Penfold Community Hub. This training uses materials prepared by the Alzheimer’s Society and will include a discussion on how to make your business environment more dementia friendly. The training will be delivered by staff from Penfold and is suitable for people caring for a loved one with dementia, interested in the condition or who feel it will help them to support their customers.

3:00pm – 5:00pm at Penfold Community Hub, 60 Penfold St, Marylebone, NW8 8PJ.

2 November – Project Argus (half-day)

Targeted at managers in facilities, security and reception, Project Argus also welcomes staff responsible for making, maintaining and executing contingency plans. An interactive counter terrorism workshop to provide organisations with practical solutions in case of emergencies. It is advised that more than one person attends from each organisation, as in the event of a major incident, anyone within an organisation could be in a position where they need to exercise a response plan.

9:00am – 1:00pm at Victory Services Club, 63-79 Seymour Street, W2 2HF.

*8 November – Managing Conflict and Resilience (full-day)

In response to requests from our businesses, we have teamed up with KSL Training to provide a new course for staff who have to deal with difficult customers. We all experience the occasional visitor who comes into our premises that presents challenging, sometimes aggressive and intimidating behaviour; occasionally with the addition of language barriers and this can be an unsettling experience. The course addresses how to deal with the challenging behaviour and how to develop resilience within individuals and teams. The session includes tactics and support on:

Thomas Kilmann conflict styles
Understanding and managing thoughts and beliefs
Preventing and managing conflict
Developing a stress and resilience toolkit

By the end of the course, individuals will be able to recognise their preferred approach when faced with conflict, be able to handle challenging situations in a positive and assertive manner, develop techniques to use before, during and after the incident and build your own personal stress and resilience toolkit. This is a full-day course to provide the skills and practice required and will be delivered in an interactive and engaging way with real-life scenarios incorporated into the practical sessions.

9:30am – 4:30pm at Etc Venues, Garfield House, 86 Edgware Rd, W2 2EA.