New Training Courses 2020-2021

Our online training sessions have seen great success during the pandemic, piloting new initiatives that have kept our businesses engaged and up-to-date with current practices. We are pleased to announce that we will be offering our members a mixture of online training courses and practical training opportunities.

We are currently hosting a range of training courses designed with compliance, Health & Safety, security and customer service in mind.

These courses are free for Marble Arch London BID members.

To book a place please email


GDPR and Brexit Webinar – What actions are needed, 27 January 2021

The General Data Protection Regulation (GDPR) was the most important change in data privacy regulations in 20 years when it was introduced in the UK 2018 to align with new EU data protection legislation. With Brexit and the end of the transition period, we are hosting an hour-long webinar with Risk Evolves to highlight and consider the implications and what it means for UK businesses.

This course is suitable for anyone responsible for handling personal data but is particularly relevant for anyone with customers overseas, whether within the EU or elsewhere. It will include:

  • What does Brexit mean for UK businesses in meeting GDPR compliance?
  • Responsibilities for UK businesses as Data Controllers processing data of EU citizens or businesses
  • Responsibilities for UK businesses as Data Processors processing data of EU citizens or businesses
  • What contract or T’s & C’s paperwork is needed?

The webinar will include training materials for each delegate and will use information from industry specialists and makes use of real-life examples. It will be interactive, include the most up-to-date best practices and is relevant and practical.

Rise Evolves is our go to partner on GDPR matters as they deliver high quality training that enables businesses to accelerate their business success through effective risk management and to protect client and employee data.

Date and time: 27 January 2021 10-11am
Location: Online – via MS Teams
To book a place please email

Counter Terrorism and Critical Incidents Webinar Series 2021

Through our membership of Safer West End, we are pleased to be able to offer out a limited number of free places to a monthly series of live webinars on counter terrorism, critical incidents and best practice on how to respond to these incidents. These will be presented in partnership with Metropolitan Police Protective Security Operations. A critical incident can evolve from any number of scenarios requiring you to respond and keep staff and customers safe. An act of terrorism is one of those incidents. Terrorism still presents a very real threat to businesses with recent events showing how important the business response will be.

The webinars will take place on the third Wednesday of every month, starting in January. They will explore the important topic of counter terrorism, critical incidents, and best practice on how to respond to these incidents. Each webinar has a specific focus:

  • 20 January: Crowded Places / Security Planning
  • 17 February: Identifying and reporting suspicious behaviour
  • 17 March: Evacuation and Invacuation
  • 21 April: Lockdown, weapons, and firearms attacks
  • 19 May: Postal threat and advice
  • 16 June: Dealing with suspicious objects

You can register with us for any particular session or the whole series. Please email to book a place.

Fire Marshal Online Training

This Fire Warden / Fire Marshal online training course raises awareness of the dangers associated with fire and the practical steps that can be taken to minimise and control the risks that fire presents. The course is approved by RoSPA and by the CPD Certification Service.

This is more useful for those who are responsible for overseeing fire safety in the workplace,  designated fire marshals and anyone who needs to know how to use a fire extinguisher – arguably anyone in the office.

The course covers key legislation applicable to fire in non-domestic premises, on construction sites and work activities that could involve fire, how fire spreads, the ways fires are classified in the UK, how fires can be prevented, types and uses of fire extinguishers, risk assessment, fire safety arrangements and the key roles and responsibilities of the Fire Warden / Fire Marshal.

This online training is provided by HSQE, specialists in strategic health, safety, quality and environmental solutions for a wide range of organisations within high risk industries, both in the UK and abroad.

The Fire Marshal online training course:

  • Takes approximately 90 minutes to complete online
  • Works on any device that can access the internet
  • Has all the training materials that you need
  • Includes an end of course test
  • Allows re-sits of the test if you do not pass the first time
  • Enables you to download a certificate when you pass the test

Date and time: n/a – Take the course online at a time to suits you.
Location: Online
To book a place please email

Fire Marshal training

Emergency First Aid Training, 22 June 2021

This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.

The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.

Marble Arch BID members may send up to 2 people on this course.

Date and time: Tuesday 22 June 2021 9am to 4.30pm 
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
To book a place please email


Mental Health First Aid Online Training, 12 January 2021

Mental ill health costs UK employers £34.9 billion each year, the equivalent of £1,300 for every employee in the workforce. This is not only a result of sickness absence, which accounts for £10.6 billion, but includes reduced productivity (£21.2 billion) and replacing staff who leave their jobs for mental health-related reasons (£3.1 billion).

Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support. By educating leaders, managers and employees to proactively manage well-being in the workplace we can stop issues arising before they become a crisis and minimise the impact of mental ill health on work and life.

In September 2017 the Mayor of London recommended for Mental Health First Aid training to be adopted across the capital and the government has highlighted Mental Health First Aid training as a “game changer”.

Upon completion of this MHFA Accredited half-day course delegates will have:

  • An understanding of what mental health is and how to challenge stigma.
  • A basic knowledge of some common mental health issues.
  • An introduction to looking after your own mental health and maintaining well-being.
  • Confidence to support someone in distress or who may be experiencing a mental health issue.

Everyone who completes the course will get:

  • A certificate of attendance to say you are Mental Health Aware.
  • A manual to refer to whenever you need it.
  • A workbook including a helpful toolkit to support your own mental health.

This half day course, delivered online, will take place through a mix of presentations, group discussions and workshop activities.

Marble Arch BID members may send up to 2 people on this course.

Date and time: Tuesday 12 January 1-5pm
Location: Online
To book a place please email


Postal Threat Online Training, 15 October and 22 October 2020

The Marble Arch BID has teamed up with the Metropolitan Police Protective Security Operations team to provide a free online postal threat training session for Marble Arch BID members. This session will teach post room staff how to detect suspicious packages and how to handle them.

Everyday organisations send and receive large amounts of mail. Mail streams into and within an organisation present opportunities for malicious attacks or hoaxes, and without the appropriate security measures, this can affect day-to-day operations, as well as reputation.

The ACT Postal Threat session lasts about 45- 60 minutes and includes:

  • An update on the current threat
  • How to recognise suspicious indicators for an item of mail
  • Actions to take on discovery of a suspicious item
  • The “Remove, Remove, Remove” protocol

Date and time:Thursday 15 October 11am-12pm and Thursday 22 October 11am-12pm
Location: Online – via MS Teams


To book a place please email
Free for Marble Arch London BID members.