The safety of our members, their customers, staff and guests has been a priority since the outset of the BID’s first term. The BID’s vision is to foster a location in which people can be confident to do business, work, shop, stay, eat out and attend school. We aim to protect our members and their operations, and to provide them with the intelligence and tools to build resilience.

Marble Arch Street Team

In establishing the BID in 2016, almost every business told us they were concerned about the high levels of anti-social behaviour in the area. As a result, we introduced our Marble Arch Street Team in August 2016.

Our dedicated Street Team patrol the BID area six days a week, working closely with the Metropolitan Police and Westminster Council, supporting our members and their staff, customers and guests. They provide a visible, reassuring presence on the street, offering practical support to shops, restaurants, hotels, banks, schools, offices, cafes, and the emergency services.

The Street Team regularly support the Metropolitan Police in their activities, carrying out joint patrols, Project Servator campaigns, operations such as weapon sweeps, reassurance visits after terror attacks, help with a missing person/murder investigation and carrying out preparations for Eid to ensure restaurants are ready for the celebrations.

In the last 12 months up to 31 January 2024 the Marble Arch Street Team responded to and reported a total of 12,260 incidents, which included:

  • Identifying and reporting 2,378 incidents of begging
  • Responding to 304 reports of theft, ASB and criminality
  • Conducting welfare checks and referring rough sleepers 1,992 times
  • Reporting over 2,000 environmental incidents such as graffiti, fly-tipping, dockless bike obstructions and highway defects
  • Visiting and assisting businesses 6,332 times

The Street Team patrol Monday-Thursday from 8am-10pm and Friday-Saturday from 8am-midnight. To contact the Street Team please email or call 07825 750777/07852 566122. Remember, if a crime is in progress or in an emergency, please call 999. To report a crime that has already taken place please call 101.


An Intelligence-Led Approach

Our membership on your behalf of the West End Security Group and Safer WestEnd gives us access to a wealth of crime intelligence, counter-terrorism support, protest updates and police communication, which we share weekly with our members in our security alerts. We sent over 50 real-time security bulletins to 250 security leads across the district in 2023, where we shared prior warnings of protests, marches and highprofile events, equipping businesses with the ability to minimise disruption to operations, customers, staff and guests.

We attend monthly neighbourhood problem-solving and Ward Panel meetings with Westminster City Council and the local ward Police teams (Hyde Park and Bryanston and Dorset Square). Here we raise business specific issues and provide evidence collected by our Street Team to tackle problems and lever in additional Police and Council enforcement resources, which proved instrumental in the designation of Edgware Road as a Community Protection Zone. This means that warnings can now be issued, and arrests made for begging and anti-social behaviour.

Since January 2020, the BID has funded a dedicated Neighbourhood Co-ordinator post at Westminster City Council, whose role it is to corral Council services, analyse data from problem issues and areas and commission multi-service and multi-agency solutions. The evidence collected from the Street Team feeds into this, with real-time data being made accessible, helping Council services to be agile and responsive on a daily basis.

The comfort and security of our guests is our first priority, and the BID provides excellent support through regular intelligence and their dedicated Street Team.

Erden Caner, Hilton London Metropole, Edgware Road


Building Resilience

Building resilience is a priority, with the BID taking part in table-top emergency planning exercises across the West End and helping businesses prepare for any interruptions to their operations.

We continue to work closely with Westminster City Council through our dedicated Neighbourhood Coordinator. Our Street Team regularly report anti-social behaviour, rough sleeping, and environmental issues to the council via ‘Report it’ and ‘Streetlink’, and our Neighbourhood Coordinator who can follow up internally on our members behalf.

Since April 2021 we have seen some significant results, particularly with the introduction of Section 60 notices on Park Lane and under the Marylebone Flyover which prevents rough sleeping encampments. This was a great win for the area, vastly reducing rough sleeping and associated anti-social behaviour.

Our security focused events assist a host of members from a wide range of sectors. We regularly run Personal Safety training, ACT Document Awareness training with the Metropolitan Police Protective Security team and World Day Against Exploitation and Trafficking, in conjunction with Metropolitan Police specialist Seascale and Makesafe teams.

In January 2024 we hosted 25 members to discuss doing business at night in Westminster, as part of the Council’s Westminster After Dark evening and night-time economy plan engagement series.