Conflict in the workplace can affect team morale, customer experience and business reputation. This short online course helps employees build the confidence and skills needed to manage conflict professionally and effectively.

Learners will gain an understanding of the causes of workplace conflict, how people respond in challenging situations, and how communication breakdowns and behavioural patterns can escalate issues. The course also explores cultural differences, ego types, and practical techniques for resolving conflict constructively.

By the end of the course, learners will be equipped with a range of tools and models to help prevent, manage and de-escalate conflict in the workplace.

The course is delivered entirely online and can be completed in approximately 40 minutes.

Course content:

• What is conflict?
• Responses to conflict
• Cultural differences
• Breakdown in communication
• The PEACE model
• The HEAT technique
• Dealing with conflict

Please email training@marble-arch.london to register.