The BID brings members together through free training courses. Members now see the BID as the go-to body for their accredited training needs, as the workload that accompanies organising these sessions is taken away from members’ busy schedules and the cost savings are welcomed by all BID members. These courses are free for Marble Arch BID members.
The BID’s training courses provide excellent value, with an admin-free rolling programme making it easy for us to participate.
Linda Cole, Adjaye Associates, Old Marylebone Road
This e-learning course is a great introduction to deaf culture and the basics of British Sign Language (BSL). It will help you communicate with deaf customers, guests, friends and colleagues, and understand the issues faced by deaf people. By the end of the course you’ll be able to fingerspell the alphabet and sign some simple words in BSL. You’ll have access to downloadable assets to keep and receive a certificate upon completion.
This course can be completed online in approximately 40 minutes.
Take the course online at a time that suits you.
To book a place please email training@marble-arch.london
This online course serves as an introduction to Equality, Diversity and Inclusion and would suit smaller businesses or organisations without dedicated, specialist HR and diversity leads. Find out all about protected characteristics, how you can support your staff to prevent discrimination and what things to think about when providing services to members of the public.
This course can be completed online in approximately 90 minutes.
Take the course online at a time that suits you.
To book a place please email training@marble-arch.london
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 26 September 2023 from 9am-5pm
Location: Red Cross Moorgate, 44 Moorfields EC2Y 9AL
The Display Screen Equipment (DSE) Awareness online training course raises awareness of the dangers that working with DSE can present and some simple steps that can be taken to reduce the risk of injury or ill health.
The course covers what Display Screen Equipment is, key legislation, key responsibilities, the potential harmful effects from DSE use, risk assessment, setting up a workstation correctly and maintaining wellbeing.
This course can be completed online in approximately 1.5 hours.
Take the course online at a time that suits you.
To book a place please email training@marble-arch.london
Designed for anyone who works with or handles food, this online course raises awareness of the risks associated with handling food in a catering environment. It also explains what measures should be put in place to reduce the risks.
Assured by RoSPA and the CPD Certification Service, this course covers why you need to know about food safety and hygiene, key terms, key legislation, the responsibilities of employers and employees, the role of Environmental Health Officers, what HACCP is and its main steps, main hazards and control measures.
This course can be completed online in approximately 1.5 hours.
Take the course online at a time that suits you.
To book a place please email training@marble-arch.london
Assured by RoSPA and the CPD Certification Service, this online training course raises awareness of the key responsibilities for workers and provides information about common hazards and control measures.
By the end of this course, learners will be aware of:
This course can be completed online in approximately 4.5 hours.
Take the course online at a time that suits you.
To book a place please email training@marble-arch.london
This Fire Warden / Fire Marshal online training course raises awareness of the dangers associated with fire and the practical steps that can be taken to minimise and control the risks that fire presents. The course is approved by RoSPA and by the CPD Certification Service.
This is more useful for those who are responsible for overseeing fire safety in the workplace, designated fire marshals and anyone who needs to know how to use a fire extinguisher – arguably anyone in the office.
The course covers key legislation applicable to fire in non-domestic premises, on construction sites and work activities that could involve fire, how fire spreads, the ways fires are classified in the UK, how fires can be prevented, types and uses of fire extinguishers, risk assessment, fire safety arrangements and the key roles and responsibilities of the Fire Warden / Fire Marshal.
This online training is provided by HSQE, specialists in strategic health, safety, quality and environmental solutions for a wide range of organisations within high risk industries, both in the UK and abroad.
The Fire Marshal online training course:
This course can be completed online in approximately 1.5 hours.
Take the course online at a time that suits you.
To book a place please email training@marble-arch.london
Designed for customer-facing staff, including people working in the retail and hospitality sectors. This session will cover:
Date and time: Tuesday 31 January 2023 from 2pm – 3pm
Location: Home Grown, 44 Great Cumberland Place, London W1H 7BS
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 21 February from 9am-5pm
Location: Red Cross Moorgate, 44 Moorfields EC2Y 9AL
Aimed at people working in the hospitality and retail sectors, this session will cover:
Date and time: Tuesday 28 February 2023 10am – 11am
Location: Online
If you’ve missed the BID’s WAVE training, the GLA have given our partners Safer Business Network additional funding to provide free 2-hour webinars, developed to equip those working in the licensed industry with an awareness of vulnerability and how to deal with it.
Date and time: Tuesday 14 March 2023, 2.30-4.30pm
Register here
Date and time: Thursday 6 April 2023, 10.30am-12.30pm
Register here
Designed for staff in the retail and hospitality sectors, as well as other customer-facing businesses. This session will help delegates:
Date and time: Wednesday 22 March 2023 10am-11am
Location: London Marriott Hotel Marble Arch, 134 George St, London W1H 5DN
Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support. This half-day course will take place through a mix of presentations, group discussions and workshop activities.
Upon completion of this MHFA Accredited half-day course delegates will have:
Everyone who completes the course will get a certificate of attendance to say you are Mental Health Aware.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Monday 17 April 2023 9.30am-1.30pm
Location: Victory Services Club, 63-79 Seymour Street, London W2 2HF
Westminster City Council are providing free training courses for Anti Sexual Harassment and Vulnerability Support as part of their Women’s Night Safety Programme. The courses are designed for businesses and venues in Westminster, held both online or in person and run from May to June.
Dates and time: 10am-12pm and 2-4pm on Tuesday 9 May and Monday 12 June 2023.
Location: Online
An interactive session designed to reduce any stigma, generate conversation and resolve immediate challenges. This online training will cover:
Date and time: Thursday 11 May 2023 11am-12pm
Location: Online
Workshop delivered by specially trained officers from the National Counter Terrorism Security Office and the Counter Terrorism network. It includes the chance to examine counterfeit and genuine identity documents to gain a better understanding of security features.
Aimed at staff who are required to verify ID documents on a regular basis. This normally includes HR and recruitment.
Date and time: Tuesday 20 June 2023 10am-12pm
Location: The Cumberland Hotel (formerly Hard Rock Hotel), Great Cumberland Place W1H 7DL
Welfare And Vulnerability Engagement (WAVE) training is a package developed to provide those working in the licensed industry with an awareness of vulnerability, their responsibilities and how to deal with it. This training will help build your skills, knowledge and confidence when tackling vulnerability by training you how to identify vulnerability and make appropriate, impactful interventions.
WAVE is based on five key principles:
You will also learn about the Ask for Angela initiative. People who feel unsafe, vulnerable or threatened can discreetly seek help by approaching venue staff and asking them for ‘Angela’. This code-phrase will indicate to staff that they require help with their situation and a trained member of staff will then look to support and assist them.
This event is for all BID members but particularly aimed at those within licensed premises and late night venues.
Date and time: Monday 14 November 2022 from 12- 2pm
Location: Online
We are seeing increasing numbers of cycle and e-bike enabled phones snatches in the BID area, particularly in the southern part of the district.
Despite being an acquisitive crime, it can be ferocious, sometimes violent, and very distressing for victims. The police have a number of operations and investigations underway.
We have organised a briefing for our members on this growing crime, in which you will hear from colleagues at Safer Business Network and the Metropolitan Police the tactics being used by offenders, and how to keep yourself, colleagues, customers and guests aware and safe.
This event is also open to our neighbours in residential communities and community partners such as schools, charities, churches and synagogues.
Date and time: Wednesday 26 October 2022 10am-11am
Location: Online via Teams
Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support.
This half day course, delivered online, will take place through a mix of presentations, group discussions and workshop activities.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Wednesday 12 October 2022 9am-1pm
Location: Victory Services Club, 63-79 Seymour Street, London W2 2HF
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 13 September 2022 from 9am-5pm
Location: Red Cross Moorgate, 44 Moorfields EC2Y 9AL
Welfare And Vulnerability Engagement (WAVE) training is a package developed to provide those working in the licensed industry with an awareness of vulnerability, their responsibilities and how to deal with it. This training will help build your skills, knowledge and confidence when tackling vulnerability by training you how to identify vulnerability and make appropriate, impactful interventions.
WAVE is based on five key principles:
You will also learn about the Ask for Angela initiative. People who feel unsafe, vulnerable or threatened can discreetly seek help by approaching venue staff and asking them for ‘Angela’. This code-phrase will indicate to staff that they require help with their situation and a trained member of staff will then look to support and assist them.
This event is free for staff within licensed premises. Please ensure that you bring photo ID with you when you attend.
Date and time: Wednesday 3 August 2022 from 10.30am – 12.30pm
Location: The Grosvenor Victoria Casino, 150-162 Edgware Rd, London W2 2DT
Responding to the shift in terrorist methodology away from larger more organised attacks to lone attackers and the increase in the insider threat, The National Counter Terrorism Security Office (NaCTSO) have developed the ACT Document Awareness Workshop to increase identity document knowledge in HR and recruitment departments of vulnerable companies.
Using the subheading of “Do you know who you are employing?” and supported by the National Document Fraud Unit, the NaCTSO CT Awareness team and specially trained officers from across the Counter Terrorism network now offer Document Awareness workshops to HR and recruitment departments of companies vulnerable to terrorist attack, with the aim of increasing their knowledge of identity documents and the potential for their abuse.
This workshop is delivered by specially trained officers from the NaCTSO team and the Counter Terrorism network. It includes the chance to examine counterfeit and genuine identity documents to gain a better understanding of the security features used and includes: Document Construction, Watermarks, Intaglio ink, Latent images, Ultra Violet features, Optically Variable Inks and Microprint. The workshop has been designed to enhance the ability of the delegates to spot a fake.
This is all done using real UK passports and driving licences. Counterfeits and forgeries can also be shown to the delegates, making it a very practical workshop.
The ACT Document Awareness Workshop is aimed at staff employed in general crowded places, and any other vulnerable site who are required to verify ID documents on a regular basis. This normally includes HR and recruitment.
The additional knowledge gained will better protect business against potential infiltration through employment.
Date and time: Tuesday 12 and Friday 15 April 2022 from 1-3pm
Location: Hilton London Metropole, 225 Edgware Road, London W2 1JU
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Thursday 27 January 2022 from 9am-5pm, Wednesday 11 May 2022 from 9am-5pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support.
Upon completion of this MHFA Accredited half-day course delegates will have:
This half day course will take place through a mix of presentations, group discussions and workshop activities.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 9 November 9am-1pm
Location: Online
The Marble Arch London BID has partnered with Dott to offer BID members a free 20-minute session on a Dott e-scooter on Old Quebec Street on Wednesday 20 October at 12:15pm.
You’ll get to ride around on a Dott for free, and learn a little about the rules of the road in the process.
Please note you need to be over 18 years of age to take part in this event and in ownership of a full or provisional driving license.
Please wear comfortable shoes, preferably trainers, but any closed shoe are suitable (including work shoes). Sandals and high heels not advised.
All participants will be gifted with a swag pack and Dott credit – what more reasons do you need?
Date and time: Wednesday 20 October 2021 12.15pm
Location: Meet outside the City of Quebec Pub, 12 Old Quebec Street, London W1H 7AF
Have you ever wondered how you and your staff may respond if a critical incident happened in your venue? Now is a chance to find out.
The SIA have organised ‘Op Sentry’, a training session for staff and security teams specifically designed to test your security operatives and venues response in the event of a major incident in your venue or surrounding area.
This will be done using training scenarios with actors and props to make them feel as real as possible, giving you a unique chance to experience how an incident might look and feel, and how emergency services may respond.
Training will focus on your response to a terror attack, a knife attack and an attack using a corrosive substance.
The aim of the training exercises is to identify good practices and learning that can be shared among stakeholders both on the day and subsequently.
Date: Sunday 10 October 2021
Time: Registration is at 3pm with a 7pm finish, includes a networking reception.
Venue: The Cuckoo Club, Swallow Street, W1B 4EZ.
If you would like to attend this free training session, please sign up here.
Please note that you will be asked to take a lateral flow test before attending and all attendance is on a voluntary basis.
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Thursday 16 September 2021 9am to 4.30pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
Defibrillator training, including basic life support, will give you the confidence to act quickly and effectively if someone has a cardiac arrest. Delegates will learn how to operate a defibrillator and how to perform effective CPR.
Why attend this course?
A cardiac arrest can happen to anyone, at any time. When it does, every second matters. Defibrillators (AEDs) are proven to save lives. They are an invaluable addition to health and safety provision for your employees.
Defibrillators are simple to operate and can be used by anyone, with no prior training. However, training employees in how use a defibrillator will make sure they are familiar with the device, so they are able to act quickly and confidently when it really counts. Crucially, employees will also learn how to do CPR – a critical part of the chain of survival.
Who should attend?
If you are interested in furthering your emergency first aid skills, or already take part in an organised first aid scheme, then this course would suit you. You do not need any previous first aid knowledge to attend a defibrillator course. Candidates need a basic command of English (defined as Level 2).
Topics covered
Covid safety measures
St John Ambulance’s aim is to support the healthcare of the nation and constantly monitor government advice. They have conducted a risk assessment of the venue to determine the maximum safe capacity to be able to adhere to 2-metre-plus social distancing, to determine the number of places available on each of our courses. The training venue will be kept well ventilated by having windows open.
All delegates must wear face coverings inside St John venues at all times (unless eating or drinking), this requirement also includes people who have a medical exemption.
Find out more about Covid safety measures here.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Wednesday 21 July 2021 9am-12pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
The Covid-19 pandemic has seen many businesses across the country adapt to a remote working environment. But having moved quickly into potentially unfamiliar territory may have unintentionally left data vulnerable due to home networks not meeting the same stringent security standards of most offices.
In addition to the usual TV licence and HMRC scams that fraudsters use, there has been an increased amount of fraud seeking to take advantage of the current uncertainties, with Action Fraud reporting a huge increase in cases of cyber crime.
However, it only takes a few simple steps to reduce your vulnerability to cyber crime.
The session will be led by Neil Sinclair, the National Cyber Lead for the Police Digital Security Centre. Neil was recognised in The Progress 1000: London’s most influential people 2019 for his work in Technology & Cyber Security.
Date and time: Tuesday 6 July 2021 10-11am
With 39% of all UK businesses having suffered at least one cyber attack within the last 12 months, it is critical that businesses remain on top of their cyber security. However a recent Gallagher Survey found that 60% of cyber attacks are caused by human error – so what can you do about it?
Ensuring that all staff are trained on cyber security best practices and the latest threats will greatly reduce your risk to cyber crime.
Take 15 minutes out of your day for a free one-to-one mentoring session with the experts from the Police Digital Security Centre, in partnership with the Metropolitan Police. Talk to the team about any cyber security concerns you may have and receive valuable guidance to feedback to your place of work.
After your session you will receive a tailored email with useful resources supporting the discussion.
Date and time: Monday 28 June 2021 9am-5pm
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 22 June 2021 9am to 4.30pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
The Suzy Lamplugh Trust is providing free of charge Personal Safety awareness sessions to keyworkers across London in response to the significant increase in aggressive and violent behaviours experienced by keyworkers, across all sectors, since the pandemic began in 2020.
The objective of the sessions is to provide useful knowledge and tools that keyworkers can use to dynamically assess then mitigate, manage or reduce aggressive and violent behaviours, as they carry out their day-to-day duties.
The webinars will run from February-June 2021 and are approximately 30 minutes long, with an additional 10 minutes at the end for Q&A:
Due to expected demand from all sectors, sessions will be limited to a maximum of 100 delegates per event. To avoid disappointment, please book your place today.
In preparation for the release of restrictions, Safer Business Network are supporting you to help you re-open safely with a series of webinars:
31 March 2-3.30pm: Reopening Safely Outdoors.
5 May 2-4pm: Reopening & Euro 2021 Briefing.
9 June 2-3.30pm: The Release of Restrictions.
Each online session will take place two weeks before each step of the Government’s Roadmap and will cover:
There will also be a Q&A session with the Met Police and other authorities.
The government has opened consultation on new Protect Duty measures which will require owners and operators of public spaces and venues to put in place measures to keep the public safe from a terrorist attack. The new ‘Protect Duty’ will draw on lessons learned following terrorist attacks in 2017, and more recently, from the Manchester Arena attack. The proposed law builds on discussions with families of victims, and is also know as Martyn’s Law, following a campaign led by the mother of Martyn Hett who was killed in the Manchester attack.
Protect Duty, once made law, would require venue operators to consider the risk of a terrorist attack, take proportionate and reasonable measures to prepare for, and protect the public from, such an attack. Measures could include increased physical security, staff training, incident response plans and regular practice exercises for staff on what to do during an attack.
Join our webinar on Wednesday 19 May from 1-2.30 pm for a presentation, workshop and Q&A session. Hear from representatives of West End Security Group – Michael Wood and Georgie Barnard – how venues might be affected, what might be required and how to respond to the consultation.
Date and time: Wednesday 19 May 2021 1-2.30pm
The General Data Protection Regulation (GDPR) was the most important change in data privacy regulations in 20 years when it was introduced in the UK 2018 to align with new EU data protection legislation. With Brexit and the end of the transition period, we are hosting an hour-long webinar with Risk Evolves to highlight and consider the implications and what it means for UK businesses.
This course is suitable for anyone responsible for handling personal data but is particularly relevant for anyone with customers overseas, whether within the EU or elsewhere. It will include:
The webinar will include training materials for each delegate and will use information from industry specialists and makes use of real-life examples. It will be interactive, include the most up-to-date best practices and is relevant and practical.
Rise Evolves is our go to partner on GDPR matters as they deliver high quality training that enables businesses to accelerate their business success through effective risk management and to protect client and employee data.
Date and time: 27 January 2021 10-11am
Location: Online – via MS Teams
Mental ill health costs UK employers £34.9 billion each year, the equivalent of £1,300 for every employee in the workforce. This is not only a result of sickness absence, which accounts for £10.6 billion, but includes reduced productivity (£21.2 billion) and replacing staff who leave their jobs for mental health-related reasons (£3.1 billion).
Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support. By educating leaders, managers and employees to proactively manage well-being in the workplace we can stop issues arising before they become a crisis and minimise the impact of mental ill health on work and life.
In September 2017 the Mayor of London recommended for Mental Health First Aid training to be adopted across the capital and the government has highlighted Mental Health First Aid training as a “game changer”.
This half day course, delivered online, will take place through a mix of presentations, group discussions and workshop activities.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 12 January 1-5pm
Location: Online
ACT Awareness eLearning is a Counter Terrorism awareness product designed for all UK based companies and organisations. The course is free to use and takes just 45 minutes in total to complete. That 45 minutes of learning could save lives.
It provides nationally accredited, corporate CT guidance to help industry better understand and mitigate against current terrorist methodology. Organisations small or large can access the course and even roll it out to staff using their own Learning Management System should they have one.
The following eLearning Modules are available:
Two options are available to access the eLearning:
Go to ACT Awareness eLearning to find out more and to register.
Through our membership of Safer West End, we are pleased to be able to offer out a limited number of free places to a monthly series of live webinars on counter terrorism, critical incidents and best practice on how to respond to these incidents. These will be presented in partnership with Metropolitan Police Protective Security Operations. A critical incident can evolve from any number of scenarios requiring you to respond and keep staff and customers safe. An act of terrorism is one of those incidents. Terrorism still presents a very real threat to businesses with recent events showing how important the business response will be.
The webinars will take place on the third Wednesday of every month, starting in January. They will explore the important topic of counter terrorism, critical incidents, and best practice on how to respond to these incidents. Each webinar has a specific focus:
To support the licensed trade to reopen & recover, All Hands to the Pump are offering a series of free online webinars aimed at supporting businesses to prepare for the reopening of the leisure and hospitality sector.
