Training Courses 2021


Our online training sessions have seen great success during the pandemic, piloting new initiatives that have kept our businesses engaged and up-to-date with current practices. We are pleased to announce that we will be offering our members a mixture of online training courses and practical training opportunities.

We are currently hosting a range of training courses designed with compliance, Health & Safety, security and customer service in mind.

These courses are free for Marble Arch London BID members.

To book a place please email


Emergency First Aid Training, 16 September 2021

This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.

The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.

Anna Stefancikova at Sazka Group, who attended our First Aid course earlier this year, comments:

“It was my first time attending First Aid Day Course, and I was pleasantly surprised about the arrangements. Good location, spacious classroom with a small group of learners and two brilliant teachers. The course was entertaining, easy to understand and very useful. The part I enjoyed the most was when everyone got involved in the practice.”

Marble Arch BID members may send up to 2 people on this course.

Date and time: Thursday 16 September 2021 9am to 4.30pm 
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
To book a place please email


Automated External Defibrillation (AED), 21 July 2021

Defibrillator training, including basic life support, will give you the confidence to act quickly and effectively if someone has a cardiac arrest. Delegates will learn how to operate a defibrillator and how to perform effective CPR.

Why attend this course?

A cardiac arrest can happen to anyone, at any time. When it does, every second matters. Defibrillators (AEDs) are proven to save lives. They are an invaluable addition to health and safety provision for your employees.

Defibrillators are simple to operate and can be used by anyone, with no prior training. However, training employees in how use a defibrillator will make sure they are familiar with the device, so they are able to act quickly and confidently when it really counts. Crucially, employees will also learn how to do CPR – a critical part of the chain of survival.

Who should attend?

If you are interested in furthering your emergency first aid skills, or already take part in an organised first aid scheme, then this course would suit you. You do not need any previous first aid knowledge to attend a defibrillator course. Candidates need a basic command of English (defined as Level 2).

Topics covered

  • Chest pains
  • Communication and casualty care
  • Getting to know the defibrillator (any type)
  • Managing an emergency
  • Operating the defibrillator
  • Resuscitation (CPR)
  • Role of the first aider
  • Treatment of an unresponsive casualty

Covid safety measures

St John Ambulance’s aim is to support the healthcare of the nation and constantly monitor government advice. They have conducted a risk assessment of the venue to determine the maximum safe capacity to be able to adhere to 2-metre-plus social distancing, to determine the number of places available on each of our courses. The training venue will be kept well ventilated by having windows open.

All delegates must wear face coverings inside St John venues at all times (unless eating or drinking), this requirement also includes people who have a medical exemption.

Find out more about Covid safety measures here.

Marble Arch BID members may send up to 2 people on this course.

Date and time: Wednesday 21 July 2021 9am-12pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
To book a place please email


Cyber Security Webinar, 6 July 2021

The Covid-19 pandemic has seen many businesses across the country adapt to a remote working environment. But having moved quickly into potentially unfamiliar territory may have unintentionally left data vulnerable due to home networks not meeting the same stringent security standards of most offices.

In addition to the usual TV licence and HMRC scams that fraudsters use, there has been an increased amount of fraud seeking to take advantage of the current uncertainties, with Action Fraud reporting a huge increase in cases of cyber crime.

However, it only takes a few simple steps to reduce your vulnerability to cyber crime.

The session will be led by Neil Sinclair, the National Cyber Lead for the Police Digital Security Centre. Neil was recognised in The Progress 1000: London’s most influential people 2019 for his work in Technology & Cyber Security.

Date and time: Tuesday 6 July 2021 10-11am
Register here

Online Digital Security Clinic, 28 June 2021

With 39% of all UK businesses having suffered at least one cyber attack within the last 12 months, it is critical that businesses remain on top of their cyber security. However a recent Gallagher Survey found that 60% of cyber attacks are caused by human error – so what can you do about it?

Ensuring that all staff are trained on cyber security best practices and the latest threats will greatly reduce your risk to cyber crime.

Take 15 minutes out of your day for a free one-to-one mentoring session with the experts from the Police Digital Security Centre, in partnership with the Metropolitan Police. Talk to the team about any cyber security concerns you may have and receive valuable guidance to feedback to your place of work.

After your session you will receive a tailored email with useful resources supporting the discussion.

Date and time: Monday 28 June 2021 9am-5pm
Register here


Fire Marshal Online Training – Ongoing

This Fire Warden / Fire Marshal online training course raises awareness of the dangers associated with fire and the practical steps that can be taken to minimise and control the risks that fire presents. The course is approved by RoSPA and by the CPD Certification Service.

This is more useful for those who are responsible for overseeing fire safety in the workplace,  designated fire marshals and anyone who needs to know how to use a fire extinguisher – arguably anyone in the office.

The course covers key legislation applicable to fire in non-domestic premises, on construction sites and work activities that could involve fire, how fire spreads, the ways fires are classified in the UK, how fires can be prevented, types and uses of fire extinguishers, risk assessment, fire safety arrangements and the key roles and responsibilities of the Fire Warden / Fire Marshal.

This online training is provided by HSQE, specialists in strategic health, safety, quality and environmental solutions for a wide range of organisations within high risk industries, both in the UK and abroad.

The Fire Marshal online training course:

  • Takes approximately 90 minutes to complete online
  • Works on any device that can access the internet
  • Has all the training materials that you need
  • Includes an end of course test
  • Allows re-sits of the test if you do not pass the first time
  • Enables you to download a certificate when you pass the test

Date and time: n/a – Take the course online at a time to suits you.
Location: Online
To book a place please email

Fire Marshal training


Emergency First Aid Training, 22 June 2021

This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.

The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.

Marble Arch BID members may send up to 2 people on this course.

Date and time: Tuesday 22 June 2021 9am to 4.30pm 
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
To book a place please email


Personal Safety Awareness: Bitesize Webinars for London’s Keyworkers

The Suzy Lamplugh Trust is providing free of charge Personal Safety awareness sessions to keyworkers across London in response to the significant increase in aggressive and violent behaviours experienced by keyworkers, across all sectors, since the pandemic began in 2020.

The objective of the sessions is to provide useful knowledge and tools that keyworkers can use to dynamically assess then mitigate, manage or reduce aggressive and violent behaviours, as they carry out their day-to-day duties.

The webinars will run from February-June 2021 and are approximately 30 minutes long, with an additional 10 minutes at the end for Q&A:

Due to expected demand from all sectors, sessions will be limited to a maximum of 100 delegates per event. To avoid disappointment, please book your place today.


Counter Terrorism and Critical Incidents Webinar Series 2021

Through our membership of Safer West End, we are pleased to be able to offer out a limited number of free places to a monthly series of live webinars on counter terrorism, critical incidents and best practice on how to respond to these incidents. These will be presented in partnership with Metropolitan Police Protective Security Operations. A critical incident can evolve from any number of scenarios requiring you to respond and keep staff and customers safe. An act of terrorism is one of those incidents. Terrorism still presents a very real threat to businesses with recent events showing how important the business response will be.

The webinars will take place on the third Wednesday of every month, starting in January. They will explore the important topic of counter terrorism, critical incidents, and best practice on how to respond to these incidents. Each webinar has a specific focus:

  • 20 January: Crowded Places / Security Planning
  • 17 February: Identifying and reporting suspicious behaviour
  • 17 March: Evacuation and Invacuation
  • 21 April: Lockdown, weapons, and firearms attacks
  • 19 May: Postal threat and advice
  • 16 June: Dealing with suspicious objects

You can register with us for any particular session or the whole series. Please email to book a place.


Reopening Series – Super Pubwatch

In preparation for the release of restrictions, Safer Business Network are supporting you to help you re-open safely with a series of webinars:

  • 31 March 2-3.30pm: Reopening Safely Outdoors.
  • 5 May 2-4pm: Reopening & Euro 2021 Briefing. 
  • 9 June 2-3.30pm: The Release of Restrictions.

Each online session will take place two weeks before each step of the Government’s Roadmap and will cover:

  • Current Government Regulations & Legislation
  • Covid-19 Safety Measures
  • Dealing with Conflict

There will also be a Q&A session with the Met Police and other authorities.

To book a place please email 


Duty to Protect: Workshop and Q&A, 19 May 2021

The government has opened consultation on new Protect Duty measures which will require owners and operators of public spaces and venues to put in place measures to keep the public safe from a terrorist attack. The new ‘Protect Duty’ will draw on lessons learned following terrorist attacks in 2017, and more recently, from the Manchester Arena attack. The proposed law builds on discussions with families of victims, and is also know as Martyn’s Law, following a campaign led by the mother of Martyn Hett who was killed in the Manchester attack.

Protect Duty, once made law, would require venue operators to consider the risk of a terrorist attack, take proportionate and reasonable measures to prepare for, and protect the public from, such an attack. Measures could include increased physical security, staff training, incident response plans and regular practice exercises for staff on what to do during an attack.

Join our webinar on Wednesday 19 May from 1-2.30 pm for a presentation, workshop and Q&A session. Hear from representatives of West End Security Group – Michael Wood and Georgie Barnard – how venues might be affected, what might be required and how to respond to the consultation.

Date and time: Wednesday 19 May 2021 1-2.30pm
Register here


Free Webinars for the Hospitality and Leisure Sector, March 2021

To support the licensed trade to reopen & recover, All Hands to the Pump are offering a series of free online webinars aimed at supporting businesses to prepare for the reopening of the leisure and hospitality sector.

  • 24 March 2-5pm: Noise v Vibrancy – Managing expectations through partnership with Sustainable Acoustics. Register here.
  • 25 March 11am-1pm: Refreshing your bar and cellar with the BII and HIT Hospitality. Register here.
  • 25 March 2-5pm: Pavement licensing, off-sales and deliveries with the IoL, UK Hospitality and NALEO. Register here.
  • 26 March 11am-1pm: Accommodating guests with the BII and HIT Hospitality. Register here.
  • 26 March 2-5pm: Compliance and Enforcement in Step 2: Institute of Licensing expert panel. Register here.
  • 29 March 10-11.30am: Top Tips for Hospitality Recruitment with Hospitality Jobs UK. Register here.
  • 29 March 2-5pm: Premises licence conditions and restrictions. Register here.


GDPR and Brexit Webinar – What actions are needed, 27 January 2021

The General Data Protection Regulation (GDPR) was the most important change in data privacy regulations in 20 years when it was introduced in the UK 2018 to align with new EU data protection legislation. With Brexit and the end of the transition period, we are hosting an hour-long webinar with Risk Evolves to highlight and consider the implications and what it means for UK businesses.

This course is suitable for anyone responsible for handling personal data but is particularly relevant for anyone with customers overseas, whether within the EU or elsewhere. It will include:

  • What does Brexit mean for UK businesses in meeting GDPR compliance?
  • Responsibilities for UK businesses as Data Controllers processing data of EU citizens or businesses
  • Responsibilities for UK businesses as Data Processors processing data of EU citizens or businesses
  • What contract or T’s & C’s paperwork is needed?

The webinar will include training materials for each delegate and will use information from industry specialists and makes use of real-life examples. It will be interactive, include the most up-to-date best practices and is relevant and practical.

Rise Evolves is our go to partner on GDPR matters as they deliver high quality training that enables businesses to accelerate their business success through effective risk management and to protect client and employee data.

Date and time: 27 January 2021 10-11am
Location: Online – via MS Teams
To book a place please email


Mental Health First Aid Online Training, 12 January 2021

Mental ill health costs UK employers £34.9 billion each year, the equivalent of £1,300 for every employee in the workforce. This is not only a result of sickness absence, which accounts for £10.6 billion, but includes reduced productivity (£21.2 billion) and replacing staff who leave their jobs for mental health-related reasons (£3.1 billion).

Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support. By educating leaders, managers and employees to proactively manage well-being in the workplace we can stop issues arising before they become a crisis and minimise the impact of mental ill health on work and life.

In September 2017 the Mayor of London recommended for Mental Health First Aid training to be adopted across the capital and the government has highlighted Mental Health First Aid training as a “game changer”.

Upon completion of this MHFA Accredited half-day course delegates will have:

  • An understanding of what mental health is and how to challenge stigma.
  • A basic knowledge of some common mental health issues.
  • An introduction to looking after your own mental health and maintaining well-being.
  • Confidence to support someone in distress or who may be experiencing a mental health issue.

Everyone who completes the course will get:

  • A certificate of attendance to say you are Mental Health Aware.
  • A manual to refer to whenever you need it.
  • A workbook including a helpful toolkit to support your own mental health.

This half day course, delivered online, will take place through a mix of presentations, group discussions and workshop activities.

Marble Arch BID members may send up to 2 people on this course.

Date and time: Tuesday 12 January 1-5pm
Location: Online
To book a place please email