Conflict Management & De-escalation, 31 January 2023
Designed for customer-facing staff, including people working in the retail and hospitality sectors. This session will cover:
- What conflict is and how to manage it
- Key safety procedures
- The power of good customer service to de-escalate conflict
Date and time: Tuesday 31 January 2023 from 2pm – 3pm
Location: Home Grown, 44 Great Cumberland Place, London W1H 7BS
Emergency first aid at work, 21 February 2023
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 21 February from 9am-5pm
Location: Red Cross Moorgate, 44 Moorfields EC2Y 9AL

Challenge 25 Best Practice, 28 February 2023
Aimed at people working in the hospitality and retail sectors, this session will cover:
- How to challenge and refuse a sale of alcohol
- How to recognise a valid form of ID
- The legal underpinning of Challenge 25 and the legal consequences of not adhering to it
- Advice for those taking orders online and delivery personnel
Date and time: Tuesday 28 February 2023 10am – 11am
Location: Online

Welfare and Vulnerability Engagement training, 14 March and 6 April 2023
If you’ve missed the BID’s WAVE training, the GLA have given our partners Safer Business Network additional funding to provide free 2-hour webinars, developed to equip those working in the licensed industry with an awareness of vulnerability and how to deal with it.
Date and time: Tuesday 14 March 2023, 2.30-4.30pm
Register here
Date and time: Thursday 6 April 2023, 10.30am-12.30pm
Register here

Personal Safety, 22 March 2023
Designed for staff in the retail and hospitality sectors, as well as other customer-facing businesses. This session will help delegates:
- Identify how to avoid being vulnerable
- Hear how to be vigilant and keep safe
- Understand the nature of conflict and how it can escalate
- Be able to use strategies that promote your own safety.
Date and time: Wednesday 22 March 2023 10am-11am
Location: London Marriott Hotel Marble Arch, 134 George St, London W1H 5DN
Register here
Mental Health First Aid Training, 17 April 2023
Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support. This half-day course will take place through a mix of presentations, group discussions and workshop activities.
Upon completion of this MHFA Accredited half-day course delegates will have:
- An understanding of what mental health is and how to challenge stigma.
- A basic knowledge of some common mental health issues.
- An introduction to looking after your own mental health.
- Confidence to support someone who is experiencing a mental health issue.
Everyone who completes the course will get a certificate of attendance to say you are Mental Health Aware.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Monday 17 April 2023 9.30am-1.30pm
Location: Victory Services Club, 63-79 Seymour Street, London W2 2HF
Register here

Anti Sexual Harassment and Vulnerability Support, 9 May and 12 June 2023
Westminster City Council are providing free training courses for Anti Sexual Harassment and Vulnerability Support as part of their Women’s Night Safety Programme. The courses are designed for businesses and venues in Westminster, held both online or in person and run from May to June.
Dates and time: 10am-12pm and 2-4pm on Tuesday 9 May and Monday 12 June 2023.
Location: Online
Register here
Menopause Awareness, 11 May 2023
An interactive session designed to reduce any stigma, generate conversation and resolve immediate challenges. This online training will cover:
- Clear overview of the business case as to why menopause is relevant in the workplace and the impact on business imperatives such as talent attraction, employee retention and inclusivity.
- Understanding menopause including common symptoms and coping strategies to provide employers with an understanding of the challenges people experiencing symptoms face in the workplace and at home.
- Recognising the impact of menopause beyond that of the person experiencing
symptoms and how to extend support to partners and colleagues too.
- How to conduct menopause conversations at work confidently, competently and within legal guidelines so that everyone feels valued, supported and heard.
- Practical skills, strategies and best practice initiatives to promote a positive, menopause inclusive environment that will create positive behaviours and conversations around menopause throughout the workplace.
Date and time: Thursday 11 May 2023 11am-12pm
Location: Online
Register here
ACT Document Awareness, 20 June 2023
Workshop delivered by specially trained officers from the National Counter Terrorism Security Office and the Counter Terrorism network. It includes the chance to examine counterfeit and genuine identity documents to gain a better understanding of security features.
Aimed at staff who are required to verify ID documents on a regular basis. This normally includes HR and recruitment.
Date and time: Tuesday 20 June 2023 10am-12pm
Location: The Cumberland Hotel (formerly Hard Rock Hotel), Great Cumberland Place W1H 7DL
Register here

WAVE training, 14 November 2022
Welfare And Vulnerability Engagement (WAVE) training is a package developed to provide those working in the licensed industry with an awareness of vulnerability, their responsibilities and how to deal with it. This training will help build your skills, knowledge and confidence when tackling vulnerability by training you how to identify vulnerability and make appropriate, impactful interventions.
WAVE is based on five key principles:
- Preventing and reducing violent crime linked to the licensed economy
- Preventing and reducing sexual offences
- Reducing preventable injury linked to alcohol and drug use in the licensed economy
- Reducing opportunities for criminal activity and anti-social behaviour in licensed premises
- Promoting partnerships and engagement with communities and key stakeholders in the licensed economy
You will also learn about the Ask for Angela initiative. People who feel unsafe, vulnerable or threatened can discreetly seek help by approaching venue staff and asking them for ‘Angela’. This code-phrase will indicate to staff that they require help with their situation and a trained member of staff will then look to support and assist them.
This event is for all BID members but particularly aimed at those within licensed premises and late night venues.
Date and time: Monday 14 November 2022 from 12- 2pm
Location: Online
Phone Snatches: A Briefing for BID Members, 26 October 2022
We are seeing increasing numbers of cycle and e-bike enabled phones snatches in the BID area, particularly in the southern part of the district.
Despite being an acquisitive crime, it can be ferocious, sometimes violent, and very distressing for victims. The police have a number of operations and investigations underway.
We have organised a briefing for our members on this growing crime, in which you will hear from colleagues at Safer Business Network and the Metropolitan Police the tactics being used by offenders, and how to keep yourself, colleagues, customers and guests aware and safe.
This event is also open to our neighbours in residential communities and community partners such as schools, charities, churches and synagogues.
Date and time: Wednesday 26 October 2022 10am-11am
Location: Online via Teams
Mental Health First Aid Training, 12 October 2022
Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support.
This half day course, delivered online, will take place through a mix of presentations, group discussions and workshop activities.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Wednesday 12 October 2022 9am-1pm
Location: Victory Services Club, 63-79 Seymour Street, London W2 2HF
Emergency first aid at work, 13 September 2022
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 13 September 2022 from 9am-5pm
Location: Red Cross Moorgate, 44 Moorfields EC2Y 9AL
WAVE training, 3 August 2022
Welfare And Vulnerability Engagement (WAVE) training is a package developed to provide those working in the licensed industry with an awareness of vulnerability, their responsibilities and how to deal with it. This training will help build your skills, knowledge and confidence when tackling vulnerability by training you how to identify vulnerability and make appropriate, impactful interventions.
WAVE is based on five key principles:
- Preventing and reducing violent crime linked to the licensed economy
- Preventing and reducing sexual offences
- Reducing preventable injury linked to alcohol and drug use in the licensed economy
- Reducing opportunities for criminal activity and anti-social behaviour in licensed premises
- Promoting partnerships and engagement with communities and key stakeholders in the licensed economy
You will also learn about the Ask for Angela initiative. People who feel unsafe, vulnerable or threatened can discreetly seek help by approaching venue staff and asking them for ‘Angela’. This code-phrase will indicate to staff that they require help with their situation and a trained member of staff will then look to support and assist them.
This event is free for staff within licensed premises. Please ensure that you bring photo ID with you when you attend.
Date and time: Wednesday 3 August 2022 from 10.30am – 12.30pm
Location: The Grosvenor Victoria Casino, 150-162 Edgware Rd, London W2 2DT
ACT Document Awareness Workshop, 12 & 15 April 2022
Responding to the shift in terrorist methodology away from larger more organised attacks to lone attackers and the increase in the insider threat, The National Counter Terrorism Security Office (NaCTSO) have developed the ACT Document Awareness Workshop to increase identity document knowledge in HR and recruitment departments of vulnerable companies.
Using the subheading of “Do you know who you are employing?” and supported by the National Document Fraud Unit, the NaCTSO CT Awareness team and specially trained officers from across the Counter Terrorism network now offer Document Awareness workshops to HR and recruitment departments of companies vulnerable to terrorist attack, with the aim of increasing their knowledge of identity documents and the potential for their abuse.
This workshop is delivered by specially trained officers from the NaCTSO team and the Counter Terrorism network. It includes the chance to examine counterfeit and genuine identity documents to gain a better understanding of the security features used and includes: Document Construction, Watermarks, Intaglio ink, Latent images, Ultra Violet features, Optically Variable Inks and Microprint. The workshop has been designed to enhance the ability of the delegates to spot a fake.
This is all done using real UK passports and driving licences. Counterfeits and forgeries can also be shown to the delegates, making it a very practical workshop.
The ACT Document Awareness Workshop is aimed at staff employed in general crowded places, and any other vulnerable site who are required to verify ID documents on a regular basis. This normally includes HR and recruitment.
The additional knowledge gained will better protect business against potential infiltration through employment.
Date and time: Tuesday 12 and Friday 15 April 2022 from 1-3pm
Location: Hilton London Metropole, 225 Edgware Road, London W2 1JU
Emergency First Aid Training, 27 January & 11 May 2022
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Thursday 27 January 2022 from 9am-5pm, Wednesday 11 May 2022 from 9am-5pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
Mental Health First Aid Online Training, 9 November 2021
Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support.
Upon completion of this MHFA Accredited half-day course delegates will have:
- An understanding of what mental health is and how to challenge stigma.
- A basic knowledge of some common mental health issues.
- An introduction to looking after your own mental health and maintaining well-being.
- Confidence to support someone in distress or who may be experiencing a mental health issue.
This half day course will take place through a mix of presentations, group discussions and workshop activities.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 9 November 9am-1pm
Location: Online
E-Scooter Training Sessions, 20 October 2021
The Marble Arch London BID has partnered with Dott to offer BID members a free 20-minute session on a Dott e-scooter on Old Quebec Street on Wednesday 20 October at 12:15pm.
You’ll get to ride around on a Dott for free, and learn a little about the rules of the road in the process.
Please note you need to be over 18 years of age to take part in this event and in ownership of a full or provisional driving license.
Please wear comfortable shoes, preferably trainers, but any closed shoe are suitable (including work shoes). Sandals and high heels not advised.
All participants will be gifted with a swag pack and Dott credit – what more reasons do you need?
Date and time: Wednesday 20 October 2021 12.15pm
Location: Meet outside the City of Quebec Pub, 12 Old Quebec Street, London W1H 7AF
Free Critical Incident Training, 10 October 2021
Have you ever wondered how you and your staff may respond if a critical incident happened in your venue? Now is a chance to find out.
The SIA have organised ‘Op Sentry’, a training session for staff and security teams specifically designed to test your security operatives and venues response in the event of a major incident in your venue or surrounding area.
This will be done using training scenarios with actors and props to make them feel as real as possible, giving you a unique chance to experience how an incident might look and feel, and how emergency services may respond.
Training will focus on your response to a terror attack, a knife attack and an attack using a corrosive substance.
The aim of the training exercises is to identify good practices and learning that can be shared among stakeholders both on the day and subsequently.
Date: Sunday 10 October 2021
Time: Registration is at 3pm with a 7pm finish, includes a networking reception.
Venue: The Cuckoo Club, Swallow Street, W1B 4EZ.
If you would like to attend this free training session, please sign up here.
Please note that you will be asked to take a lateral flow test before attending and all attendance is on a voluntary basis.
Emergency First Aid Training, 16 September 2021
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Thursday 16 September 2021 9am to 4.30pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
Automated External Defibrillation (AED), 21 July 2021
Defibrillator training, including basic life support, will give you the confidence to act quickly and effectively if someone has a cardiac arrest. Delegates will learn how to operate a defibrillator and how to perform effective CPR.
Why attend this course?
A cardiac arrest can happen to anyone, at any time. When it does, every second matters. Defibrillators (AEDs) are proven to save lives. They are an invaluable addition to health and safety provision for your employees.
Defibrillators are simple to operate and can be used by anyone, with no prior training. However, training employees in how use a defibrillator will make sure they are familiar with the device, so they are able to act quickly and confidently when it really counts. Crucially, employees will also learn how to do CPR – a critical part of the chain of survival.
Who should attend?
If you are interested in furthering your emergency first aid skills, or already take part in an organised first aid scheme, then this course would suit you. You do not need any previous first aid knowledge to attend a defibrillator course. Candidates need a basic command of English (defined as Level 2).
Topics covered
- Chest pains
- Communication and casualty care
- Getting to know the defibrillator (any type)
- Managing an emergency
- Operating the defibrillator
- Resuscitation (CPR)
- Role of the first aider
- Treatment of an unresponsive casualty
Covid safety measures
St John Ambulance’s aim is to support the healthcare of the nation and constantly monitor government advice. They have conducted a risk assessment of the venue to determine the maximum safe capacity to be able to adhere to 2-metre-plus social distancing, to determine the number of places available on each of our courses. The training venue will be kept well ventilated by having windows open.
All delegates must wear face coverings inside St John venues at all times (unless eating or drinking), this requirement also includes people who have a medical exemption.
Find out more about Covid safety measures here.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Wednesday 21 July 2021 9am-12pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
Cyber Security Webinar, 6 July 2021
The Covid-19 pandemic has seen many businesses across the country adapt to a remote working environment. But having moved quickly into potentially unfamiliar territory may have unintentionally left data vulnerable due to home networks not meeting the same stringent security standards of most offices.
In addition to the usual TV licence and HMRC scams that fraudsters use, there has been an increased amount of fraud seeking to take advantage of the current uncertainties, with Action Fraud reporting a huge increase in cases of cyber crime.
However, it only takes a few simple steps to reduce your vulnerability to cyber crime.
The session will be led by Neil Sinclair, the National Cyber Lead for the Police Digital Security Centre. Neil was recognised in The Progress 1000: London’s most influential people 2019 for his work in Technology & Cyber Security.
Date and time: Tuesday 6 July 2021 10-11am
Online Digital Security Clinic, 28 June 2021
With 39% of all UK businesses having suffered at least one cyber attack within the last 12 months, it is critical that businesses remain on top of their cyber security. However a recent Gallagher Survey found that 60% of cyber attacks are caused by human error – so what can you do about it?
Ensuring that all staff are trained on cyber security best practices and the latest threats will greatly reduce your risk to cyber crime.
Take 15 minutes out of your day for a free one-to-one mentoring session with the experts from the Police Digital Security Centre, in partnership with the Metropolitan Police. Talk to the team about any cyber security concerns you may have and receive valuable guidance to feedback to your place of work.
After your session you will receive a tailored email with useful resources supporting the discussion.
Date and time: Monday 28 June 2021 9am-5pm
Emergency First Aid Training, 22 June 2021
This training course is suitable for nominated First Aiders in smaller, low risk working environments. All successful delegates will receive a St John Ambulance certificate valid for three years.
The content of this course provides basic first aid, including workplace health and safety regulations, managing an emergency, and how to perform emergency procedures for various issues.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 22 June 2021 9am to 4.30pm
Location: St John Ambulance Marylebone, 29 Crawford Street, London W1H 1LN
Personal Safety Awareness: Bitesize Webinars for London's Keyworkers
The Suzy Lamplugh Trust is providing free of charge Personal Safety awareness sessions to keyworkers across London in response to the significant increase in aggressive and violent behaviours experienced by keyworkers, across all sectors, since the pandemic began in 2020.
The objective of the sessions is to provide useful knowledge and tools that keyworkers can use to dynamically assess then mitigate, manage or reduce aggressive and violent behaviours, as they carry out their day-to-day duties.
The webinars will run from February-June 2021 and are approximately 30 minutes long, with an additional 10 minutes at the end for Q&A:
Due to expected demand from all sectors, sessions will be limited to a maximum of 100 delegates per event. To avoid disappointment, please book your place today.
Reopening Series - Super Pubwatch
In preparation for the release of restrictions, Safer Business Network are supporting you to help you re-open safely with a series of webinars:
31 March 2-3.30pm: Reopening Safely Outdoors.
5 May 2-4pm: Reopening & Euro 2021 Briefing.
9 June 2-3.30pm: The Release of Restrictions.
Each online session will take place two weeks before each step of the Government’s Roadmap and will cover:
- Current Government Regulations & Legislation
- Covid-19 Safety Measures
- Dealing with Conflict
There will also be a Q&A session with the Met Police and other authorities.
Duty to Protect: Workshop and Q&A, 19 May 2021
The government has opened consultation on new Protect Duty measures which will require owners and operators of public spaces and venues to put in place measures to keep the public safe from a terrorist attack. The new ‘Protect Duty’ will draw on lessons learned following terrorist attacks in 2017, and more recently, from the Manchester Arena attack. The proposed law builds on discussions with families of victims, and is also know as Martyn’s Law, following a campaign led by the mother of Martyn Hett who was killed in the Manchester attack.
Protect Duty, once made law, would require venue operators to consider the risk of a terrorist attack, take proportionate and reasonable measures to prepare for, and protect the public from, such an attack. Measures could include increased physical security, staff training, incident response plans and regular practice exercises for staff on what to do during an attack.
Join our webinar on Wednesday 19 May from 1-2.30 pm for a presentation, workshop and Q&A session. Hear from representatives of West End Security Group – Michael Wood and Georgie Barnard – how venues might be affected, what might be required and how to respond to the consultation.
Date and time: Wednesday 19 May 2021 1-2.30pm
GDPR and Brexit Webinar - What actions are needed, 27 January 2021
The General Data Protection Regulation (GDPR) was the most important change in data privacy regulations in 20 years when it was introduced in the UK 2018 to align with new EU data protection legislation. With Brexit and the end of the transition period, we are hosting an hour-long webinar with Risk Evolves to highlight and consider the implications and what it means for UK businesses.
This course is suitable for anyone responsible for handling personal data but is particularly relevant for anyone with customers overseas, whether within the EU or elsewhere. It will include:
- What does Brexit mean for UK businesses in meeting GDPR compliance?
- Responsibilities for UK businesses as Data Controllers processing data of EU citizens or businesses
- Responsibilities for UK businesses as Data Processors processing data of EU citizens or businesses
- What contract or T’s & C’s paperwork is needed?
The webinar will include training materials for each delegate and will use information from industry specialists and makes use of real-life examples. It will be interactive, include the most up-to-date best practices and is relevant and practical.
Rise Evolves is our go to partner on GDPR matters as they deliver high quality training that enables businesses to accelerate their business success through effective risk management and to protect client and employee data.
Date and time: 27 January 2021 10-11am
Location: Online – via MS Teams
Mental Health First Aid Online Training, 12 January 2021
Mental ill health costs UK employers £34.9 billion each year, the equivalent of £1,300 for every employee in the workforce. This is not only a result of sickness absence, which accounts for £10.6 billion, but includes reduced productivity (£21.2 billion) and replacing staff who leave their jobs for mental health-related reasons (£3.1 billion).
Mental Health First Aid training teaches managers and individuals to identify the symptoms of mental health issues, offer initial help and guide a person towards the most appropriate support. By educating leaders, managers and employees to proactively manage well-being in the workplace we can stop issues arising before they become a crisis and minimise the impact of mental ill health on work and life.
In September 2017 the Mayor of London recommended for Mental Health First Aid training to be adopted across the capital and the government has highlighted Mental Health First Aid training as a “game changer”.
This half day course, delivered online, will take place through a mix of presentations, group discussions and workshop activities.
Marble Arch BID members may send up to 2 people on this course.
Date and time: Tuesday 12 January 1-5pm
Location: Online
ACT Awareness eLearning is a Counter Terrorism awareness product designed for all UK based companies and organisations. The course is free to use and takes just 45 minutes in total to complete. That 45 minutes of learning could save lives.
It provides nationally accredited, corporate CT guidance to help industry better understand and mitigate against current terrorist methodology. Organisations small or large can access the course and even roll it out to staff using their own Learning Management System should they have one.
The following eLearning Modules are available:
- Introduction to Terrorism
- Identifying Security Vulnerabilities
- How to Identify and Respond to Suspicious Behaviour
- How to Identify and Deal with a Suspicious Item
- What to do in the Event of a Bomb Threat
- How to Respond to a Firearms or Weapons attack
- Summary and Supporting Materials
Two options are available to access the eLearning:
- URL: You will be provided with your own corporate URL link and PIN to immediately access the online version.
- SCORM: If you intend to deliver the ACT Awareness eLearning course using your own learning management system (LMS) then a SCORM 1.2 compliant file can be provided.
Go to ACT Awareness eLearning to find out more and to register.
Counter Terrorism and Critical Incidents Webinar Series 2021
Through our membership of Safer West End, we are pleased to be able to offer out a limited number of free places to a monthly series of live webinars on counter terrorism, critical incidents and best practice on how to respond to these incidents. These will be presented in partnership with Metropolitan Police Protective Security Operations. A critical incident can evolve from any number of scenarios requiring you to respond and keep staff and customers safe. An act of terrorism is one of those incidents. Terrorism still presents a very real threat to businesses with recent events showing how important the business response will be.
The webinars will take place on the third Wednesday of every month, starting in January. They will explore the important topic of counter terrorism, critical incidents, and best practice on how to respond to these incidents. Each webinar has a specific focus:
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- 20 January: Crowded Places / Security Planning
- 17 February: Identifying and reporting suspicious behaviour
- 17 March: Evacuation and Invacuation
- 21 April: Lockdown, weapons, and firearms attacks
- 19 May: Postal threat and advice
- 16 June: Dealing with suspicious objects
Free Webinars for the Hospitality and Leisure Sector, March 2021
To support the licensed trade to reopen & recover, All Hands to the Pump are offering a series of free online webinars aimed at supporting businesses to prepare for the reopening of the leisure and hospitality sector.
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- 24 March 2-5pm: Noise v Vibrancy – Managing expectations through partnership with Sustainable Acoustics. Register here.
- 25 March 11am-1pm: Refreshing your bar and cellar with the BII and HIT Hospitality. Register here.
- 25 March 2-5pm: Pavement licensing, off-sales and deliveries with the IoL, UK Hospitality and NALEO. Register here.
- 26 March 11am-1pm: Accommodating guests with the BII and HIT Hospitality. Register here.
- 26 March 2-5pm: Compliance and Enforcement in Step 2: Institute of Licensing expert panel. Register here.
- 29 March 10-11.30am: Top Tips for Hospitality Recruitment with Hospitality Jobs UK. Register here.
- 29 March 2-5pm: Premises licence conditions and restrictions. Register here.